Resume
Experience
Aug 2025 - Present
Universal Banker
Citi
NYC, NY
Provide comprehensive financial solutions by managing client relationships, cross-selling Citi banking and investment products, and supporting branch operations. Assist customers with account management, lending inquiries, and digital banking tools while ensuring compliance with regulatory and security standards.
-
Deliver personalized financial guidance to individuals and small business clients, helping them optimize checking, savings, credit, and investment products.
-
Support relationship managers and financial advisors through detailed client profiling and needs analysis.
-
Execute operational tasks including cash management, account maintenance, and documentation accuracy with a focus on efficiency and risk control.
-
Utilize Citi’s CRM and internal analytics systems to identify growth opportunities and strengthen client engagement.
Jun 2025 - Present
Business Operations Analyst
Rolando's TV and Electronics
Bronx, NY
Applied financial and operational analysis to a small electronics repair business by building a driver-based model that translated monthly repair activity into structured financial reporting and unit economics insights. Identified seasonal winter demand in heater-related repairs and implemented a targeted pricing adjustment that increased seasonal revenue by over 12.3% without materially impacting volume. Developed break-even and sensitivity analysis to support pricing decisions and improve profitability visibility.
-
Built driver-based financial model structuring monthly repair volume, pricing, and cost data into unit economics and income statement framework
- Identified recurring winter demand surge in heater-related repairs through historical volume analysis
- Implemented targeted seasonal pricing adjustment, increasing winter revenue by over 12.3% without materially impacting repair volume
- Developed break-even and scenario analysis to evaluate sensitivity of operating profit to volume and cost fluctuations
Feb 2024 - May 2025
Home Health Aide
Good Shepherd Fairview Homes
Binghamton, NY
At Good Shepherd, I provided compassionate, hands-on care to senior residents, supporting their daily needs and overall well-being. I prioritized building meaningful relationships with residents and their families, fostering trust and emotional support through consistent communication and empathy. In addition to personal care, I efficiently managed medical supplies and resources, ensuring availability while minimizing waste. I also maintained meticulous records of resident care plans, health updates, and progress reports supporting quality assurance and continuity of care across the team.
Aug 2023 - Jan 2024
Sales Representative
New York Visionary Management
Binghamton, NY
At New York Visionary Management, I developed hands-on experience in direct sales, client acquisition, and relationship management. I delivered over 100 product presentations, effectively communicating value propositions and ROI to diverse audiences. By staying informed on industry trends and tailoring my approach to evolving market conditions, I consistently exceeded sales targets—averaging 11 successful conversions per week. I also collaborated closely with management to shape and adjust sales strategies in response to shifting customer behavior and business needs, contributing to both revenue growth and operational agility.
Apr 2021 - Feb 2022 &
May 2023 - Aug 2023
Direct Support Professional
Mercy Drive Inc.
Queens, NY
Provided individualized care to clients with intellectual and developmental disabilities, supporting daily living activities such as hygiene, meal preparation, mobility, and medication reminders. Maintained accurate and detailed documentation of client behavior, progress, and care plans to support team-based interventions and ensure compliance with care standards. Proactively adapted to behavioral or medical changes in dynamic environments, demonstrating strong situational awareness and problem-solving under pressure. Fostered trust and communication through consistent engagement, advocating for client needs and promoting independence, self-expression, and dignity in line with personalized care goals.
Jun 2023 – Aug 2023
Summer Camp Counselor
YMCA
Flushing, NY
Led daily programming for children aged 7–9, combining structured activities with social and developmental goals. Managed a discretionary activity budget, making cost-effective purchasing decisions to maximize camper engagement while adhering to financial guidelines and strengthening skills in budgeting, resource allocation, and planning. Collaborated with staff to adapt schedules, resolve issues, and ensure smooth operations, demonstrating strong communication, team coordination, and situational problem-solving
Education
2022 - 2025
Bachelor of Arts in Economics
​
Minor in Digital & Data Studies
Binghamton University
Binghamton, NY
I have completed and received my Bachelor of Arts in Economics along with a minor in Digital Data Studies at Binghamton University. I obtained a comprehensive understanding of core economic principles, finance, and data analysis. Through my experiences in clubs such as Moot Court and the Economics club and other activities I not only honed critical thinking skills but I expanded my network and created lifelong connections. My coursework and extracurricular experiences have developed my analytical and problem-solving skills along with other skills crucial to overcoming adversity and connecting with people of various backgrounds preparing me for a successful career in finance.
2017 - 2021
High School Diploma
World Journalism Preparatory Highschool
Queens, NY
My high school education at World Journalism Preparatory High School provided a strong foundation for my academic journey. I actively engaged in STEM programs, participated in coding competitions, and developed a keen interest in economics.
Professional skillset
Data Analysis
Basic Financial Analysis
Program Creation
Python
SQL
R Studio
Languages
Spanish